Job Details




£50000 per annum



Job Details

The Executive Network Group are currently recruiting for a Key Account Manager for an internationally recognised 3PL to take the lead on a brand new account at their site in Hams Hall, Birmingham.

Role: Key Account Manager
Salary: £50,000
Location: Birmingham – Hybrid Working Offered
Reason for the role: Business Growth

Key Responsibilities
  • Commercial management –ownership for the client P&L including internal reporting. You will be supported in this by the Key Account Director.
  • Performance & Service Quality – oversight of Service Delivery and Operations in relation to SLA adherence, KPI variance and Satisfaction Surveys; ensure all internal reporting and analysis is delivered; prepare MBR/QBR and other client routine meetings for account review and chair these meetings as required
  • Support the Project Manager appointed to lead new business introductions or client projects for your accounts.
  • Operation Management - Drive improvement/success across the operation at all times with the customer at heart.
  • Change Management – working with the client and internal stakeholders in relation to the account evolution and growth.
  • Continuous Improvement – Identifying opportunities to leverage other solutions for your client, as well as ways to improve the customer experience and/or reduce costs
  • BCDR – Identifying and sharing risk and issues analysis along with mitigation plans, reviewing and updating contingencies
  • Managing any account escalations to ensure timely resolution
  • To adhere to all Security, Health & Safety and housekeeping policies and processes
  • Relevant supply chain account management background (3PL Preferred)
  • Strong data analysis skills – ability to identify and act on trends
  • Excellent communication skills – experience of relationship building with internal and external stakeholders at all levels
  • Project management experience
  • Excellent problem solving skills – you’ll be driving proactive solutions for our clients
  • Knowledge of SAP is desirable
  • Experience within the retail industry is desirable

Andrew Swann

Ref: 268280818