Job Details

The Executive Network Group are currently recruiting for a Key Account Manager for an internationally recognised 3PL to take the lead on a brand new account at their site in Hams Hall, Birmingham.

Role: Key Account Manager
Salary: £50,000
Location: Birmingham – Hybrid Working Offered
Reason for the role: Business Growth

Key Responsibilities

• Commercial management –ownership for the client P&L including internal reporting. You will be supported in this by the Key Account Director.
• Performance & Service Quality – oversight of Service Delivery and Operations in relation to SLA adherence, KPI variance and Satisfaction Surveys; ensure all internal reporting and analysis is delivered; prepare MBR/QBR and other client routine meetings for account review and chair these meetings as required
• Support the Project Manager appointed to lead new business introductions or client projects for your accounts.
• Operation Management - Drive improvement/success across the operation at all times with the customer at heart.
• Change Management – working with the client and internal stakeholders in relation to the account evolution and growth.
• Continuous Improvement – Identifying opportunities to leverage other solutions for your client, as well as ways to improve the customer experience and/or reduce costs
• BCDR – Identifying and sharing risk and issues analysis along with mitigation plans, reviewing and updating contingencies
• Managing any account escalations to ensure timely resolution
• To adhere to all Security, Health & Safety and housekeeping policies and processes

Requirements

• Relevant supply chain account management background (3PL Preferred)
• Strong data analysis skills – ability to identify and act on trends
• Excellent communication skills – experience of relationship building with internal and external stakeholders at all levels
• Project management experience
• Excellent problem solving skills – you’ll be driving proactive solutions for our clients
• Knowledge of SAP is desirable
• Experience within the retail industry is desirable