Customer Support Agent

Customer Support Agent – Technical
Salary: £35,000 + Additional Benefits 
Location: West Midlands
Sector: Technical Capital Equipment
Contract: Full Time – On Site


About the Opportunity

Are you a technically minded professional who is experienced and thrives on delivering exceptional service? We are assisting a global leader in industrial automation, seeking a Customer Support Agent to join the CRM Centre. This unique role bridges the gap between technical sales support and operational excellence, ensuring our customers receive seamless service from the initial inquiry through to final invoicing and equipment delivery.

The Role
You will act as the first point of contact for our customers, managing the complete lifecycle of technical order process. Your will be providing proactive technical sales order support to grow accounts and taking full ownership of the order processing cycle.

Key Responsibilities:

• Customer Interaction: Building confirmed orders from the sales team, liaise with customers regards to order timelines and items.
• Technical Sales Support: Develop and present sales proposals/quotations, follow up on the CS business pipeline, and identify areas to maximise customer spending.
• Order Management: Take full ownership of the order processing cycle from initial customer order and purchase requests to booking goods, customs clearance, and final invoicing. Manage and schedule delivery partners and keep track of the order from manufacture to the customers door.
• Logistics Coordination: Partner with logistics providers to track deliveries and manage import/export documentation.
• Operational Efficiency: Document all interactions in Salesforce CRM and use SAP to maintain accurate inventory and shipment records.
• Cross-Functional Collaboration: Align with the sales and finance department on overdues and tax topics while collaborating with internal teams to advocate for the customer.

 
Who You Are

You are a highly organised customer support / order processing specialist who is very organised and can handle technical complexities and administrative precision with equal ease.

Requirements:

• Experience: At least 2 years of experience in a technical customer-facing role
• Technical Skills: Proficient in SAP and Salesforce CRM highly advantageous  
• Software: Advanced skills in Microsoft Office (Excel, Word, PowerPoint) for creating reports and presentations.
• Communication: Exceptional oral and written communication skills with a "customer-first" philosophy.
• Attributes: Self-initiated with a sense of urgency, high attention to detail, and the ability to work under pressure.

 

If you feel you have the required experience, we look forward to reviewing your CV / Application.