Parts and Service Manager

We have partnered with a UK wide Construction/Plant Equipment dealership who are looking for a Parts & Service Manager to join their business in Warwickshire.
You will be a key component for the business overseeing the Engineering team, offering great Customer Service and having a strong Commercial Acumen.
The business work with some of the big names in the UK market.
 
Role: Parts & Service Manager
Salary: up to £50,000 per annum + benefits
Location: Warwickshire (commutable from Evesham, Leamington Spa, Stratford Upon Avon, Redditch, Studley, Pershore, Warwick, Alcester)

Requirements of the Parts & Service Manager:-

• Oversee the daily operations of the service and parts department, co-ordinating service engineers, supervising a team.
• Manage, mentor, and develop service and parts staff, ensuring they are trained to meet company standards and customer expectations.
• Ensure exceptional customer service is delivered, addressing customer inquiries, complaints, and service requests effectively.
• Build and maintain strong relationships with customers, suppliers, and stakeholders.
• Develop and implement effective strategies to achieve service and parts sales targets & Creating revenue streams.
• Monitor and manage inventory levels of parts, ensuring optimal stock levels are maintained, minimizing excess and shortages.
• Prepare and manage the departmental budget to ensure cost-effective operations and profitability.
• Ensure that all service and parts operations comply with company policies, legal regulations, and health and safety standards.
• Promote a culture of safety within the department, conducting regular inspections and training sessions.
• Prepare regular reports on service and parts performance, including sales results, customer feedback, and operational efficiency.
• Contribute to long-term strategic planning for the service and parts department, aligning departmental goals with overall company objectives.

Key Requirements for the Services and Parts Manager will be:-

• Experience in managing parts and service operations
• Technical knowledge of construction equipment (Excavators, dumpers, telehandlers etc) preferred
• Strong customer service & relationship building skills
• Strong commercial acumen
• Proven track record of supervising & mentoring a team of service technicians
• Proficiency in inventory management and order processing

This is a great opportunity for a good Service and Parts Manager to join a well established business in a strong position. There is a good salary, great benefits & the chance to be a massive part of a great business with good standing in the market.
 
Apply on-line or call Sandeep Dhillon for a confidential discussion sandeep.dhillon@elitecn.co.uk 
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations .