Field service engineer/ Product Support specialist

Field Service Engineer & Product Support Specialist Location: Central Belt, Scotland (Field/Home-Based)
Salary: £43,500 + Bonus | Company Vehicle | Overtime | Pension | Professional Development
Are you a skilled engineer ready to take the next step into a more customer-facing, strategic role? We’re looking for a proactive and technically strong Field Service Engineer & Product Support Specialist to join a market-leading manufacturer of high-performance construction equipment.
This hybrid role offers the perfect balance of hands-on fieldwork and technical support, ideal for someone who thrives on variety, autonomy, and problem-solving.
What You'll Be Doing: Field Service (60%)

• Carry out diagnostics, repairs, and maintenance on heavy plant and road construction machinery
• Support national key accounts and dealer locations across Glasgow and Inverness
• Assist with machine handovers, commissioning, and breakdowns
• Provide technical help to customer workshops and resolve complex issues
• Deliver outstanding service to ensure long-term customer satisfaction

Product Support (40%)

• Provide technical support via phone, email, and in person
• Conduct training sessions for customers and dealers
• Support product launches and software upgrades
• Evaluate warranty claims and contribute to technical reporting
• Act as the link between field feedback and engineering teams
• Create service bulletins and technical guides

What We're Looking For:

• Level 3 NVQ (or equivalent) in Plant, Mechanical, or Electrical Engineering
• 3–5 years' experience working with heavy plant or construction equipment
• Strong fault-finding and diagnostics skills (mechanical and electrical)
• Valid CSCS card
• Confident communicator who’s comfortable delivering training and working directly with clients
• Commercially aware and able to represent the brand professionally
• Highly self-motivated with excellent organisational skills

What’s on Offer:

• Salary: £43,500
• Bonus: Annual performance-based bonus
• Vehicle: Fully equipped van or pickup truck
• Pension: Employer contributions up to 11% (Aviva scheme)
• Tech Package: Laptop, mobile phone, and tablet provided
• Overtime: Available weekends at £31.50/hour
• Accommodation & Expenses: Premier Inn business card + company credit card
• Professional Development: Opportunities for progression and further training
• Working Hours: 40-hour week with some weekend availability

Location & Travel:

• Home/field-based role focused primarily on the Central Belt of Scotland
• Occasional travel to Aberdeen, Carlisle, and quarterly visits to HQ in Kent